Return & Refund Policy
Last updated: October 2026
At ElevaWave LLC, we want you to be happy with your purchase. If something isn’t right, we’ll work with you to fix it.
Orders placed on Amazon or TikTok Shop
Returns for orders placed through Amazon or TikTok Shop are processed through that platform’s return system and follow its return window. You can start a return from your order page on the platform. If you need help, contact us directly and we’ll assist you.
Return window
You may return most items within 30 days of delivery for a refund.
Eligibility
To be eligible for a return, items must be unused, in the same condition you received them, and in their original packaging when possible.
Items we cannot accept
- Items damaged through misuse or normal wear
- Opened consumable supplies (such as adhesives, paints or thread), unless they arrived defective
- Items returned without prior contact for orders placed directly with us
Damaged or defective items
If your item arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order number and a photo. We will cover return shipping and send a replacement or a full refund.
Refunds
Once we receive and inspect your return, we’ll notify you and issue your refund to the original payment method within 5 to 7 business days. Original shipping costs are non-refundable unless the return is due to our error.
Contact us
ElevaWave LLC
Email: contact@elevawave.com
Phone: (909) 810-5282