Shipping Policy
Last updated: October 2026
Where we ship
We currently ship to addresses within the United States.
Processing time
Orders are processed and shipped within 1 to 2 business days, Monday through Friday, excluding holidays.
Carriers
We ship with USPS, UPS and FedEx, choosing the best option for each order.
Tracking
Every order includes a tracking number, sent to you once your package ships.
Orders placed on Amazon or TikTok Shop
Shipping times and options for these orders are shown on the platform at checkout. Tracking is available from your order page on the platform.
Lost or damaged packages
If your package arrives damaged or doesn’t arrive within the expected time, contact us within 7 days and we’ll work with the carrier to resolve it, including a replacement or refund when appropriate.
Address accuracy
Please make sure your shipping address is correct. We are not responsible for delays or losses caused by an incorrect address provided at checkout.
Contact us
ElevaWave LLC
Email: contact@elevawave.com
Phone: (909) 810-5282